When you make the call you would normally have run by him without running it by him first. Kris Kluver, in The Dysfunctional Family Office, captures the moment for Gail Mitchell. Faced with losing a major client, her first instinct was to call her father. He'd know what to say. He could salvage the account. Her hand hovered over his contact. She stopped. This was her company now. Her decision. Her problem to solve. Or fail at. She flew to Columbus alone and handled it herself. When she called Robert afterward, the call wasn't to ask. It was to tell him what happened. Robert immediately recognized the shift. He told her plainly that he was proud of her. The moment of stopping the pre-call is the moment the new CEO actually becomes the CEO, not just in title but in posture.
When does the new family CEO stop calling Dad before every big decision?
From: Ch 15: The Test
Also asked
- stop asking dad before big decision
- new CEO independence from founder
- the moment I stopped calling my dad before client meetings was the moment I became CEO