A family business under generational stress shows up in the numbers before anyone names what's happening at home. Revenue goes flat while the industry grows. EBITDA slips. Employee turnover climbs above industry average. Key clients quietly leave. The founder is often still saying everything is fine. Kris Kluver opens The Dysfunctional Family Office with Mitchell Industries, a company whose revenue had been flat for three years while the industry grew 8 percent annually. EBITDA dropped from 18 to 14 percent. Turnover hit 34 percent against a 22 percent industry average. They lost three key clients in 18 months. The numbers were screaming. The family wasn't ready to listen yet.
What does a stressed family business look like in the numbers before anyone admits there's a problem?
From: Ch 1: The Opportunity
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