How do I get past the surface symptom in a family conflict to the real issue?

Ask why five times. Kris Kluver, in The Dysfunctional Family Office, borrows this from Toyota's manufacturing process and applies it directly to family work. The first why surfaces the symptom. The second exposes a contributing factor. By the fifth, you've usually arrived at the real cause. Most family conflicts never get past the first why because nobody asks the second. They solve the symptom, the same problem reappears next week, and the cycle becomes a doom loop. The discipline isn't subtle. When the founder gets frustrated about the daughter's decision, ask why. When she answers, ask why again. Keep going. The first answer is rarely the truth. The fifth answer usually is. Most families discover that the surface fight about money or roles is actually a fight about feeling unseen, untrusted, or unheard. Once that's named, the surface fight gets easier to resolve.